Effective Date: May 1, 2025

Lab of RAD is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website, place an order, or otherwise interact with our brand.

We comply with the applicable privacy and data protection laws of the United States and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

We collect several types of information from you depending on how you interact with us:

A. Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party services)
  • Account login credentials (if account is created)
  • Communication preferences

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Time zone setting
  • Device type and operating system
  • Website activity and interaction data (pages visited, clicks, etc.)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Fulfill and manage orders
  • Process payments and refunds
  • Provide customer support
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional emails and SMS (with your consent)
  • Analyze website performance and user behavior
  • Prevent fraud and enhance security

3. Legal Bases for Processing (GDPR Compliance)

Under GDPR, we must have a valid legal basis for processing your personal information. These bases include:

  • Contractual necessity – To process transactions and provide the products you purchase
  • Consent – For marketing communications and certain cookies
  • Legal obligation – For tax and accounting compliance
  • Legitimate interest – For improving services and website performance

4. How We Share Your Information

We do not sell your personal data. We may share your data with:

  • Service providers (e.g., payment processors, shipping carriers, email/SMS platforms)
  • Third-party marketing platforms (with consent)
  • Legal authorities (if required to comply with law or protect our rights)

All third-party services are contractually required to protect your data and use it only for the intended purposes.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and collect usage data.

Types of Cookies:

  • Essential Cookies – Enable basic site functionality
  • Performance Cookies – Help us understand user behavior
  • Marketing Cookies – Used to deliver personalized content and ads

You can manage cookie preferences via your browser or our cookie settings panel.

6. Data Retention

We retain your personal information:

  • As long as necessary to fulfill the purpose it was collected for
  • For legal and accounting obligations
  • To enforce our agreements and policies

If you request deletion of your data, we will comply unless we are legally obligated to retain it.

7. Data Security

We implement reasonable and industry-standard technical and organizational measures to safeguard your personal data, including:

  • Secure Socket Layer (SSL) encryption
  • Secure data storage
  • Limited access protocols
  • Staff training in data protection

Despite these efforts, no system is 100% secure. We encourage you to take care in handling your own sensitive information.

8. Your Rights Under GDPR

If you are located in the EU/EEA, you have the following rights:

  • Right to Access – Request a copy of your personal data
  • Right to Rectification – Request correction of inaccurate or incomplete data
  • Right to Erasure – Request deletion of your personal data
  • Right to Restrict Processing – Limit how your data is used
  • Right to Data Portability – Request a structured copy of your data
  • Right to Object – Object to data processing based on legitimate interest
  • Right to Withdraw Consent – Opt-out of marketing or cookie tracking at any time

To exercise any of these rights, contact us at support@labofrad.com.

9. Children’s Privacy

Lab of RAD does not knowingly collect or solicit personal information from children under the age of 13. If we discover we have collected personal information from a child without verifiable parental consent, we will delete it immediately.

10. Email and SMS Marketing

With your explicit opt-in consent, we may send you marketing communications via email and/or SMS. You can unsubscribe or opt out at any time:

  • By clicking the “Unsubscribe” link at the bottom of any email
  • By replying “STOP” to any promotional SMS
  • By contacting us directly at support@labofrad.com

11. Third-Party Links and Integrations

Our site may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies independently.

12. California Privacy Rights (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal data we collect
  • The right to request deletion of your data
  • The right to opt out of sale (we do not sell your data)

You may exercise these rights by emailing us at support@labofrad.com.

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Effective Date” above and post the updated version on our website.

Your continued use of our website or services after the posting of changes constitutes your acceptance of those changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

📧 Email: support@labofrad.com
🧪 Lab of RAD – Where science meets skincare, and privacy meets respect.