Lab of RAD – Refund & Return Policy

Effective Date: May 1, 2025
Contact: support@labofrad.com

We stand behind every product we make—because we actually use them, too. At Lab of RAD, our goal is to make sure you’re thrilled with your purchase. But just in case the vibes are off or something didn’t land quite right, we’ve got a fair, no-fuss return policy to help make things right.

1. Standard Return Policy

We offer a 30-day return window on eligible products. This means you have 30 days from the date your item is delivered to initiate a return.

To qualify for a return:

• The item must be unused, unopened, and in its original packaging.
• Any safety seals must be intact.
• You must provide a receipt or proof of purchase (order number is fine).
• The product must be free of damage not caused during shipping.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

2. How to Start a Return

To initiate a return, please email us at support@labofrad.com with the following:

• Your full name and order number
• Reason for return
• Photos (if applicable: damages, wrong item, etc.)

Once your return request is reviewed and accepted, we will:

• Email you a pre-paid return shipping label
• Provide instructions on how and where to send your return
• Track the process to ensure smooth handling

Note: Returns sent without prior authorization will be rejected.

3. Damaged, Defective, or Incorrect Items

If your product arrived looking like it went through a chemical warzone—or if we somehow shipped the wrong peptide—don’t worry. We’re here to fix it.

Please inspect your package immediately upon receipt and notify us within 7 days if:

• Your item was damaged during shipping
• You received the wrong item
• The item is defective or compromised

We’ll either:

• Replace the item free of charge
• Issue a full refund
• Offer a store credit, depending on your preference

In some cases, we may request the return of the item before issuing a refund or replacement.

4. Exceptions / Non-Returnable Items

Certain items are final sale and not eligible for return, refund, or exchange, including:

• Opened or used skincare, supplements, or personal care items
• Products marked “Final Sale”
• Gift cards
• Items purchased more than 30 days ago
• Custom orders or personalized bundles
• Items that are not in their original packaging

Why? Because we care deeply about hygiene, purity, and the safety of all our customers. Once a product has left our care and been opened, we can’t safely resell it—even if you swear you didn’t touch it.

If you’re unsure whether your item is returnable, just email us. We’re nice.

5. Exchanges

We currently do not process direct exchanges. If you’d like to swap out a product for a different one:

1. Initiate a return and get a refund
2. Place a new order for the item you want

This ensures you get your replacement item as quickly as possible and avoids confusion with inventory tracking.

6. Refund Processing

Once your return is received and inspected:

• We’ll send you an email to notify you of the approval or rejection of your refund
• If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days

Refunds may take longer to appear depending on your bank or credit card provider. If you haven’t received a refund after 10 business days:

• First, check your bank or credit card account
• Then contact your provider
• Still no luck? Email us at support@labofrad.com

7. Shipping Fees & Responsibilities

• Initial shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective product, wrong item).
• For approved returns, we typically cover the return shipping label.
• You are responsible for ensuring the product is returned securely. We recommend using the provided shipping label to ensure tracking.

If you choose to use your own shipping method, we recommend a trackable service. We’re not responsible for returns lost in transit without our shipping label.

8. Order Cancellations

We get it—sometimes you change your mind mid-scroll. We allow cancellations on orders within 1 hour of purchase, as long as the order hasn’t shipped.

To cancel an order:

• Email support@labofrad.com with your order number
• Use subject line: CANCEL ORDER #XXXXXX

After your order ships, it can’t be canceled—but you may still be eligible to return the item.

9. Package Lost in Transit

If your order shows as “Delivered” but you didn’t get it:

• First, check with neighbors or building management
• Wait 1–2 business days in case of a carrier delay
• Then contact us for assistance

If your order is confirmed lost, we’ll send a replacement or issue a refund. We reserve the right to deny claims if tracking shows successful delivery and a replacement has already been sent.

10. Fraudulent or Abusive Return Behavior

We reserve the right to:

• Refuse returns from customers with a high return frequency or suspicious activity
• Flag accounts for review
• Cancel orders if we suspect fraud, abuse, or policy violations

Our goal is fairness for all customers. If you’re a real human with a real issue, we’re always here to help.

11. Digital Products and Downloads

Digital goods (such as e-books, exclusive product guides, or downloadable content) are non-refundable unless defective or unavailable. If you have an issue accessing digital content, please contact us within 7 days of purchase.

12. International Orders

At this time, returns on international orders (outside the U.S.) are handled on a case-by-case basis. Email us if something’s wrong—we’ll always try to make it right.

Note:

• Original shipping charges and any customs fees are non-refundable
• Return shipping for international orders is the customer’s responsibility

13. Store Credit & Gift Returns

If you’re returning a gifted item:

• We’ll issue store credit to the original purchaser (if verifiable)
• Or, if you have the gift receipt or order number, we can issue you a Lab of RAD gift card

All store credits are delivered by email and valid for 12 months from the date of issue.

14. Lab of RAD’s Satisfaction Promise

Your trust matters to us. If you’re not happy with your purchase—even if it doesn’t technically qualify under the standard return policy—please reach out. We review every situation with care.

Sometimes we’ll bend the rules. Why? Because you’re more than just an order number.

15. Contact Information

Still have questions? We’d love to help.

📧 Email: support@labofrad.com
🧪 Instagram/TikTok: @LabOfRAD
💻 Website: www.labofrad.com

TL;DR Summary